The digitisation of business worldwide has created an appetite to connect all aspects of an organisation, from procurement, manufacturing, sales and distribution through to customer experience. This alignment enables all facets of a business to work seamlessly together as a fluid and continually improving unit, with each sector affecting the productivity of another.

The successful transformation of operational processes results in efficiently optimising productivity. The role of COO’s and Operations Executives are now securely involved with core business decisions; they are the business partner to the wider C-Suite executive team. As leaders, they must distinctively recognise and seize opportunities and forging strategic alliances both internally and externally.