AFCA appoints Dr Heron Loban as Non Executive Director

We are delighted to have partnered with AFCA on the appointment of Dr Heron Loban as Non Executive Director

AFCA’s Board Chair, Professor John Pollaers OAM, said Dr Loban will make a significant contribution to the board with her impressive set of skills, experience and qualifications.

“Dr Loban is a highly regarded indigenous lawyer who is dedicated to consumer advocacy work. She is perfectly placed to make a strong contribution as a Consumer Director,” Professor Pollaers said.

“Throughout her career, Heron has been passionate about access to justice and fairness and recognizes the vital role that Ombudsman schemes play in helping to secure fair resolutions for people who would otherwise be unable to get redress,” Professor Pollaers said.

The AFCA Board consists of an independent chair and an equal number of directors with consumer and industry experience, covering the multi-dimensional and highly complex industries AFCA deals with.

“The Board is truly excited to be welcoming Heron to the team and are confident she will make a significant contribution,” Professor Pollaers said.

“Heron’s a true leader as a First Nations woman, a lawyer, consumer advocate and academic.”

“Her involvement with multiple community and industry groups also gives her a unique perspective on a range of topics,” he said.

Dr Loban is a proud Mabuyag Ki’ai woman, lawyer, academic and company director. She is currently in-house counsel with Queensland South Native Title Services and is also a company director for Mura Lagh, a First Nations owned and led consulting firm.

She has also recently served as the Director of First Nations Strategy at Queensland Performing Arts Centre and held numerous academic positions including Senior Lecturer posts at Griffith University and James Cook University. Her PHD thesis was on Aboriginal and Torres Strait Islander people and consumer law.

Her work as a lawyer has seen Dr Loban work as Principal Legal Officer at Gur A Baradharaw (GBK) Torres Strait Sea and Land Council, CEO of the Torres Strait and NPA Legal Service, solicitor with Torres Strait Regional Authority and as a solicitor with the Aboriginal and Torres Strait Islander Commission.

AFCA provides free, fair and independent help with financial disputes for consumers and small businesses and their financial firms. In the past financial year consumers and small businesses sent a record 97,000 complaints to AFCA. It has helped secure $1.1 billion in compensation and refunds for complainants since it began work in November 2018.

Read the full announcement here.


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